Job description
We are seeking a compassionate registered nurse (RN) to join our growing team! In this role, you will provide critical after-hours support, triaging hospice patients and family needs over the phone wit professionalism and empathy. You will help ensure timely interventions and coordination of care for patients receiving hospice services.
Responsibilities
- Provide telephone triage for hospice patients and families
Assess patient conditions and determine appropriate next steps
Collaborate with on-call teams to coordinate care and resources
Accurately document all communications and interventions
Maintain a calm and professional demeanor while handling urgent calls.
Requirements
- Active multistate Registered Nurse (RN) license
Hospice, palliative, or end-of-life care is strongly preferred
Must be comfortable with technology and electronic medical records (EMR) utilized for documentation of calls
Ability and comfort with typing documentation and notes in a fast-paced environment
Must be able to handle stress and multitask when receiving calls (minimum of 5 calls per hour on weekdays, and up to 8 per hour on weekends)
Strong communication and critical thinking skills
Ability to work independently in a remote environment
This is a remote position that requires consistent attendance, active communication, and reliable internet connectivity during all scheduled shifts to support timely patient care coordination
About IntellaTriage
Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed, registered nurses using client-customized protocols for patient-centered, compassionate care. We are growing rapidly and excited to support our clients’ nursing staff in the field by leveraging our remote team of nurses to manage after-hours care delivery. Our triage nurses become an extension of our clients’ care team, and they trust us to support them and their patients during their non-core hours.
