Remote Nurse

Twig Health (www.twig.health) is an AI-guided front-desk for patient care. Our nurses communicate with patients via SMS texting and phone calls to coordinate care, verify adherence, answer questions, provide support, and address any issues before they become problems. We’re seeking registered nurses to join our team for a contract position of 100-150 hours per month, that may grow to full-time.

IMPORTANT: You need to have at least 2 years of experience working remotely from home in a telehealth position to be considered. Our nurses and medical assistants reach out to patients by sms text and phone calls to make sure care gets delivered, questions get answered, and issues don’t fall through the cracks. This is not a passive role. We don’t just send text messages and wait for patients to get back to us. We follow up, call, and find any way to connect with patients to help them improve their health. We don’t give up easily. We believe that patient engagement leads to better health outcomes, so we train our team to be both empathetic and persistent, like a smart, supportive care advocate. To succeed at Twig, you’ll need to be: Confident and comfortable with reaching out to patients who may not respond right away (texting and calling) Willing to keep trying when a patient is hard to reach or hesitant Able to educate patients clearly and compassionately about their care plan Not shy! You’re often the voice pushing things forward so the care team doesn’t lose momentum. Independent and internally motivated to succeed Super organized. If you’re the kind of person who shows up, follows through, and isn’t afraid to speak up, we’d love to meet you. Benefits of working for Twig: 100% remote, telehealth position An opportunity to work with advanced technology such as generative AI (ChatGPT) Collaboration with nurses, medical assistants, and technologists Providing concierge-level care to all patients Startup environment with new and exciting career growth opportunities

Collaborate with patients based on their care plans (proactive engagement) and based on incoming patient needs (reactive engagement) Be empathetic, professional, pleasant and responsive when engaging with patients Collaborate with the rest of the patient’s care team Schedule appointments and follow-ups Collaborate with the Twig team to continually improve our level of service