Job description
Schedule: This position operates on a 4-day work week structure, consisting of 10-hour shifts.
Must be available to work rotating holidays throughout the year.
Requires mandatory coverage of a minimum of two (2) weekends per month.
Training Requirements: All New Hires Must Complete a Comprehensive Training Program
Duration: Five weeks
Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time
Attendance is mandatory to ensure readiness prior to independently supporting patients.
Compensation & Benefits
Competitive base pay of $24-$26 per hour.
Shift Differentials
Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET
Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET
Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle.
Responsibilities
- Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
Handle inbound phone calls and route appropriately based on clinical urgency
Route non-clinical inbound calls to the appropriate departments across the company
Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated
Collaborate with providers to coordinate timely and effective patient care
Perform monthly wellness assessments and complete comprehensive chart reviews
Accurately document all patient interactions in our clinical platform in real time
Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards
Maintain compliance with company policies and applicable regulations
Perform other duties as assigned
AI Fluency Requirement – Non Negotiable
Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms to support clinical documentation and care coordination tasks, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role.
Requirements
- Required: Active LVN/LPN license required
Proficient with computers, EMRs, and telehealth tools
Strong communication and organizational skills
Bilingual Proficiency: Fluent in English and Spanish
Preferred: At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus)
Work From Home Requirements
Minimum internet speed of 50 Mbps download / 10 Mbps upload
Hardwired internet connection required
Speed test submission required during the offer process
Private, HIPAA-compliant workspace
About Nsight Health
Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.
Nsight Health — Where Technology Meets Compassion.
