Atrium Health

Remote Registered Nurse - Atrium Health Call Center FT

Posted on

November 18, 2025

Job Type

Full-Time

Role Type

Triage

License

RN

State License

South Carolina

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Company Description

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Assesses and directs comprehensive nursing care using telephone triage protocols. Provides and assesses effectiveness of patient family education initiatives.

Job Description

Department: 13329 Enterprise Corporate - Call Center: Nurse Triage Telehealth Status: Full time Benefits Eligible: Yes Hours Per Week: 32 Schedule Details/Additional Information: BSN required. 5+ years of RN experience. Triage experience preferred. Needs to live within 50 miles of Mint Hill, NC. 32 hrs/wk, every other weekend required Pay Range $34.90 - $52.35

Requirements

Physical Requirements: Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions. Education, Experience and Certifications: Graduate from an accredited School of Nursing required. BSN preferred. Current license to practice as a Registered Nurse in the state of applicable state required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired.BLS required per policy guidelines.

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Responsibilities

Performs telephone triage with diverse patient population. Assesses needed care and collaborates with patients, and others, to provide clinical solutions. Provides comprehensive nursing assessment in an untraditional nursing environment. Actively participates in team conferences and helps assess patient education needs. Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening. Notifies designated leadership of operational concerns.

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