RN - Patient Clinical Services

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

$5,000 sign-on bonus and $5,000 relocation (for greater than 100 miles) or $2,500 relocation (for greater than 50 miles) for nurses with 1 or more years experience - External Applicants Only ***Position requires 6 months of in-office training prior to being remote. The office is located in Champaign, IL*** The Patient Services Nurse coordinates the patient intake and triage process for Primary Care Departments ensuring appropriate level of care and advice is provided.

Assists patients via phone to determine the urgency of care needed, referring to or scheduling appointments with providers, and giving health information and advice to callers. Evaluates, assesses, and documents patients' questions or concerns. Coordinates with Primary Care Center physicians and nursing staff in order to meet the needs of the patient.Insures documentation of care is complete and accurate. Provides general health information using approved references including, but not limited to, providing individual and group health and wellness education. Supports maintenance and completeness of patient's electronic medical record, including medication reconciliation. Triage calls from patients regarding emergent matters ndash; provide education and disposition per provider approved protocols. Assist primary care office with old telephone encounters and return calls regarding patient lab and diagnostic results. Provide assistance to primary care offices with in-basket messages, prescription requests, and other concerns as requested, including providing normal result notification to patients from primary care provider. Provides assistance to Medication Renewal Center, as needed. Review medication requests from patients and medication responses from provider. Disseminate education to patient as written by provider. Cross train and provide float support to all Patient Contact Center Clinical teams as call volumes, in-baskets, patient care, and other business needs dictate Support Patient Contact Center Virtual physician and nurse in-baskets