RN - Phone Advice/Triage

Central Oregon Pediatric Associates (COPA) of Bend, Oregon, the largest pediatric practice in the region, is hiring a remote - local to Oregon, part-time (0.6 or 0.8 FTE) Pediatric Phone Advice/ Triage RN. At COPA, the Pediatric Phone Advice/ Triage RN plays an integral role serving patients at our friendly and welcoming medical clinic for children of all ages. The Pediatric Phone Advice/ Triage RN is a collaborative member of the Patient Centered Primary Care Home and performs the primary functions of a Registered Nurse in assessing patient’s medical conditions over the phone and dispensing the appropriate medical advice. The age ranges that will be evaluated are the infant, toddler, preschool, school age or adolescent patient. The RN is responsible for meeting the standards of advice/triage care established by the organization.

The role of the Pediatric Phone Advice/ Triage RN will include but is not limited to the following duties: Maintains an in-depth knowledge of principles, practices, standards, and techniques and demonstrates knowledge in accordance with COPA policies and procedures within pertinent laws and regulations in the following areas: Excellent interpersonal communication skills and the ability to interact with a diverse population using superior nursing process skills. Excellent clinical judgment, knowledge and experience directs the conversation with the patient/family to guide the RN in a decision to give care advice, access appointment or seek emergency assistance. Telephone triage nurse provides patient education when appropriate via verbal skills and written skills within Epic EMR and Clear Triage. Responds with the appropriate standards of care for specific cases and documents advice given and patient’s/family’s response. Provides individualized patient assessments, prioritizing the data collection based on the infant, toddler, preschool, school age or adolescent patients’ immediate condition or needs within timeframe specified by practice’s policies, procedures, or protocols. Demonstrates ability to plan, organize and prioritize their workday effectively. Ability to accurately forecast pediatric immunizations. Calculates safe medication doses following the Seven Rights. Maintains own clinical skills staying current in skills, equipment, and trends in nursing. Assists in the orientation of new personnel and student practicums. Assists with coordinating daily staffing assignments for all offices and providing support to other RNs. Performs essential duties and functions of the Phone Advice Nurse position including triage and care coordination activities. Within electronic health records, can “pend” medications and order labs tests as directed by providers.