RN Call Center - Remote - Full Time Nights

Marshfield Clinic has served rural communities for more than 100 years. Today, the Health System has clinical locations and hospitals spanning more than 45,000 square miles of northern, central and western Wisconsin and the Upper Peninsula of Michigan. As an integrated Health System, we bring together all the pieces of the health care puzzle to provide excellent, comprehensive care to rural communities.

Department Details: Every third weekend PM shift (3 PM-11 PM). Night coverage (2200-0700) minimally 3 nights a week on rotating weeks. Every third Holiday rotation. 100% remote after 3 days of on site training in Marshfield.

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.