RN Care Coordinator

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life. Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings. We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve. We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

Zócalo Health is seeking a skilled and empathetic RN Care Coordinator to provide clinical care coordination for patients receiving services from our interdisciplinary team of board-certified physicians, nurse practitioners, and licensed behavioral health therapists. The RN Care Coordinator will play a critical role in supporting the implementation, monitoring, and continuous improvement of Zócalo Health’s suite of clinical programs, including the Enhanced Care Management (ECM) program. This role will provide clinical oversight, ensure compliance with regulatory requirements, and help optimize care coordination and documentation processes. The RN Care Coordinator will work closely with the VP, Clinical Operations and serve as a clinical advisor and reviewer for the Community Health Worker (CHW) team. This role will initially report to the VP, Clinical Operations..

Clinical Oversight & Documentation: Review and provide clinical sign-off on ECM care plans developed by CHWs, ensuring alignment with clinical best practices, DHCS requirements, and plan-specific documentation standards. Oversee and support accurate medication reconciliation for ECM-enrolled patients and other assigned populations. Serve as a clinical escalation resource for CHWs and other non-licensed staff as needed. Clinical Care Coordination: Serve as the primary clinical point of contact for patients, ensuring seamless coordination of care across medical and behavioral health services, both internally with Zócalo Health providers and externally with specialists and other providers. Facilitate timely referrals to specialty care, diagnostic tests, or community resources as needed. Work collaboratively with Zócalo Health physicians and nurse practitioners to support implementation of care. Promote health literacy by using culturally and linguistically appropriate materials and communication strategies. Quality Improvement & Compliance: Participate in audits of documentation and care plans to identify gaps in care or inconsistencies in reporting and ensure high standards of care delivery. Monitor performance against clinical compliance benchmarks (e.g., care plan completion, medication reconciliation, and gap closure activities). Training & Collaboration: Collaborate with the Learning & Development and CHW leadership teams to support training related to clinical components of the ECM program and other care delivery models. Stay current with relevant regulatory, Medi-Cal, and health plan-specific guidelines to ensure that documentation and clinical workflows remain compliant. Participate in regular interdisciplinary care team huddles and case conferences to support comprehensive care planning and real-time collaboration.