RN Care Management Clinical Team Lead - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Team Lead will provide operational support to managers and supervisors for the assigned program. The Team lead is an individual contributor. Team lead assignments will be highly dependent on operational needs and priorities. The team leader will work closely with leaders to use data and reporting to identify and prioritize supports needed. They will act as subject matter experts for system and program support. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Prefers Southern California, but candidates could live outside of California if they have a good candidate.

Onboarding new teammates, provide training for the assigned work and monitor quality of work performance during the probationary period In collaboration with the management team will provide ongoing training to teammates identified through quality auditing where opportunities are identified to improve performance or productivity In collaboration with the management will develop and provide training to teams for all new, updated processes and workflows. Training attendance will be documented and submitted with the Operational Support team Manage patient and provider escalations or grievances by providing research into the inquire and provide a summary to the leadership for actions needed Manage health plan escalations in collaboration with the delegation oversight team Development and maintenance of all job aids that support system and processes for the assigned team Support for organizational realignment and change management by providing training, document updates and communication Support resource planning and allocation by reviewing daily assignments, shifting resource assignments when necessary to manage daily workloads Teammate scheduling when applicable Internal messaging and communication on upcoming changes and plans for operational readiness related to membership, programs, regulations or health plan changes Technology training and change readiness monitoring in support of system modifications Post implementation program/process monitoring and re-training to assure quality and performance meet team goals Implementation and monitoring of process changes needed to support CAP remediation in close collaboration with the Delegation oversight team Works with teams to bring forward patients for IDT collaboration Monitors team caseloads and productivity and make recommendations to leadership for workforce management *Note: This job description is not comprehensive of all duties/responsibilities performed. Management retains the right to alter this job description at any time. * The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.