RN Case Management, Supervisor (Remote U.S.)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for an RN Case Management, Supervisor (Remote U.S.) to join our growing team. Job Summary: The Case Management, Supervisor will lead the care management team, ensuring they meet quality standards. They will use clinical knowledge and effective communication to achieve optimal client outcomes, fostering collaboration with healthcare team members.

Mentor and coach, the care management team in supplying personalized care to clients. Utilize clinical knowledge, communication skills, and ability to solve problems and manage conflicts to manage the care of clients through the health or social care systems, based on their individual needs. Assess, evaluate, and address workload to meet the demands of the department and contract requirements. Collaborate with direct leadership to develop and implement plans to address learning needs. Provide training opportunities for continuing education and development of staff. Provide current resources for case management staff to maintain knowledge, skills, and competencies for their role. Function as a resource for staff during the case management process. Manage and evaluate staff performance. Monitor the quality of work done by team members and identify areas of improvement. Address problems that may hinder the progress of diagnosis or treatment. Identify and resolve any delays or obstacles and seek consultation from physicians and other departments proactively. Communicate updates about organizational process and changes affecting case management staff. Clarify requirements related to patients and coordinate care to promote best practices by communicating with providers. Participate in the development, implementation, and revision of guidelines and clinical review criteria. Utilize clinical ability to achieve inter-rater reliability. Preserve open communication with all proper parties. Uphold strict standards for client confidentiality and client-related information; follow all organizational, state, and federal regulations and policies on confidentiality. Remain current on care management documentation and complete reports promptly. Performs other duties related to care management supervision functions as needed. Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. ** The standard work schedule is Monday through Friday during daytime hours. **