RN Clinical Supervisor, Hospice Intake

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Oversees, supervises, coordinates, facilitates and supports all aspects of the Hospice Liaison Intake process. Establishes and maintains relationships with customers and referral sources. Ensures the care directed to acute symptom management is provided within the standards of practice for all clinical disciplines. Demonstrates knowledge and commitment to excellence in clinical practice and customer service. Works under general direction.

Engage in compassionate goals-of-care conversations with patients and families who are uncertain about hospice, providing clear, empathetic explanations of available services and guiding them through the transition from curative to comfort-focused care. Serve as the primary clinical liaison for high need patients referred from priority accounts, including physician practices, ensuring a high-touch, responsive experience throughout the intake process. Available to patients to families over time as a resource and navigator in care, providing clinical oversight and support to ensure continuity of care and timely response to patient and referral needs. Supervises the day to day operations of the onsite and remote intake operations, including onsite visits, as needed. Ensures effective triaging of new referrals/admissions and reinforces implementation of new initiatives (i.e. electronic and real time communication with team). Assists administration to ensure full regulatory compliance with Hospice Conditions of Participation, standards of practice, compliance with VNS Hospice policies and procedures and contractual services. Collaborates with Quality Improvement/Education in the development and implementation of quality improvement and educational activities to ensure professional practice standards are consistently met for each member of the interdisciplinary team. Works effectively with administration to design, implement, evaluate and modify quality initiatives and educational plan as directed and appropriate. Communicates effectively with VNS Hospice Care management and hospice agencies under contractual relationship with VNSNY Hospice Care. Serves as an effective member of the clinical team demonstrating teamwork, effective supervision and collaboration at all times. Performs all duties inherent in a supervisory role in collaboration with the Hospice Team Manager. Ensures effective staff training, interviews candidates for employment, evaluates staff performance, and recommends hiring, promotions, and terminations, as appropriate. Participates in special projects and performs other duties as assigned.