RN Manager, Clinical Guide - Transitions of Care

Devoted Health’s long-term vision is to create a virtual "blue zone" for its members, where they can live longer, healthier lives by receiving the right care, in the right place, at the right time, in a proactive and coordinated way. When the traditional/ ‘status quo’ health system fails to provide, Devoted members can rely on Devoted Medical, an innovative, world-class care delivery system whose primary directive is to treat each member like family.

Transitions of Care (TOC) is one of Devoted Medical’s largest clinical programs, responsible for ensuring that thousands of Devoted members return home safely after hospitalization. From admission through 30 days post-discharge, our highly skilled, virtual interdisciplinary teams deliver personalized and comprehensive ‘wrap around care’ to break down the gamut of clinical, social & logistical barriers to post-discharge stability. This member-centric approach has already yielded substantial, sustained reductions in post-discharge complications and readmissions, and we’re continuously evolving our care model to keep more members safe at home. We are currently seeking a TOC RN Manager to lead and support a team of RN Case Managers who deliver exceptional care and patient outcomes. This leader will help shape culture, performance, and clinical excellence by mentoring nurses, supporting their clinical decision-making, and ensuring care is delivered with compassion, integrity, and skill. As part of our interdisciplinary leadership team—alongside peer RN Managers and leaders from Nurse Practitioner, Care Coordinator, and Associate disciplines—you’ll collaborate on day-to-day operations, patient care strategy, and the continuous improvement of our virtual care model. Our ideal candidate is compassionate, solutions-driven, clinically strong, and experienced in people management. They thrive in a fast-paced, evolving environment and are passionate about building a culture rooted in high-quality care, trust, and innovation.

Coach and support RN Case Managers through 1:1 meetings, shadowing, audit reviews, and time studies Identify workflow challenges, contribute to cross-functional problem-solving, and help standardize best practices across teams Design and implement workflows, assessments, and protocols that improve efficiency and demonstrate patient impact Provide ongoing support to RN Case Managers by assisting with escalated or complex patient needs. Actively participate in clinical huddles and maintain a consistent presence in patient outreach efforts, dedicating at least 10% of time monthly to direct engagement Develop onboarding and ongoing education experiences for new and existing staff Collaborate with cross-functional leaders to align and optimize care coordination across programs Meet regularly with the Senior Manager of TOC to review performance metrics, surface risks, and celebrate team successes Attributes for Success: A service-oriented leader who builds a culture of purpose, connection, and clinical excellence Skilled in coaching, best practice-sharing, and education, creating a learning-rich environment where nurses grow in both confidence and capability Inspires greatness—motivates and uplifts others to achieve their full potential while leading with compassion and clarity Proficient in performance monitoring and data analysis—comfortable using metrics and trends to guide team development and decision-making Exceptionally organized, proactive, and detail-oriented Comfortable working in a dynamic, fast-paced environment Curious and analytical—able to identify gaps, propose improvements, and implement with intent Highly collaborative, breaking down silos and embracing interdisciplinary partnership Committed to continuous learning and nimble leadership in an evolving care model