RN Nurse Advice Line - Must reside in Denver Metro Area 20 Hours Evenings

Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 547-bed acute care medical center, Denver’s 911 emergency medical response system, 9 family health centers, 19 school-based health centers, the Rocky Mountain Poison and Drug Center, Public Health Institute at Denver Health and The Denver Health Foundation. As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year. Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We are recruiting for a motivated RN Nurse Advice Line - Must reside in Denver Metro Area 20 Hours Evenings to join our team! We are here for life’s journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Nurse Line Part-time opening- 20 hours-Evening -Remote Shift Length: 5 hours Scheduled Days/hours: 3- Weekday evening shifts (Monday-Friday) that will have a shift start window between 1600-1900. This means that depending on the business needs the shift start time can start between 1600-1900 from one scheduling period to the next scheduling period. 1-Weekend shift (Saturday or Sunday) The weekend day will be determined by Workforce Management based on staffing needs. The weekend shift will fall within the same shift start time between 1600-1900. 1 On-Call Shift a month Job Summary: Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.

Collects patient health data in order to identify relevant and unique patient/caller needs. Performs initial assessment for neonatal, pediatric, adolescent, adult, and/or geriatric patients. Evaluates care advice for appropriateness for age of patient/caller. Differentiates normal from abnormal findings, including potential problems. Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage. Acts appropriately in critical situations. Identifies unique learning needs of patient/caller and participates in their education through care advice and repeat by patient/caller of understanding. Assesses for signs of abuse and makes appropriate referrals. (35%) Reviews medications/drug dosages and allergies with health history and ensures immunizations are up to date as appropriate. Performs as team leader as assigned to monitor the safety of the call queue and acts as liaison for staffing or interdisciplinary issues. Acts as resource for other staff. Provides feedback to supervisors as appropriate. Analyzes assessment data to determine most appropriate guideline selection for patient/caller. Documentation is Clear and concise and reflects Nursing assessment and care advice given. (35%) Reflects any deviations and reason. Performs QI/documentation/audio audits. Advises appropriate disposition for guideline selection for patient/caller. Demonstrates the ability to adjust (override) the disposition according to the unique needs/situation of the patient/caller and using appropriate Nursing Judgment. Integrates quality improvement activities into practice. Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements. Integrates QA audit findings into practice. Recognizes self-learning needs and plans to meet them. Incorporates new knowledge obtained into practice. (30%)