RN Nurse Triage Concierge

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home. Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Care Center Concierge to join our award-winning team. Schedule: Four 10-hour shifts 8:00AM to 6:30PM Eastern Time -EITHER- Wednesday, Thursday, Friday and Saturday -OR- Sunday, Monday, Tuesday and Wednesday.

Answer incoming and/or make outgoing calls to/from stakeholders, referral sources, and new patients to provide exceptional patient care and customer service in a fast-paced, high-volume call center environment. Demonstrate the ability to prioritize and multitask, operate multiple web-based systems simultaneously, access and comprehend information to determine next steps, and perform data entry with high accuracy. Be able to easily accept and adapt to changes in procedures, programs, and/or role functions based on the needs of the company. Compliance with HIPAA in all interactions. Create, update, and access confidential client data in the company's Electronic Medical Records with a high level of confidentiality and accuracy. Communicate effectively with both internal and external customers. Maintain internal department spreadsheet logs and/or reports. Utilizes appropriate supervisors and leaders to discuss, enhance, and resolve issues.