RN Quality Specialist- Telephonic Registered Nurse II - Accredo - Work from Home, Anywhere, USA (Compact License Required)

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

CLINICAL QUALITY NURSE SPECIALIST- WORK AT HOME- ACCREDO Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success. Full time work from home – you MUST reside in a compact state. Start Date: 8/25/2025. Shift for this role: 11am – 8pm EST Monday – Friday Please note, the first 6-7 weeks of training will be varied and may start between 8am-11:30am EST depending on the week. The primary responsibility of this role is to provide telephonic education to patients and caregivers following Clinical Protocols and working within the nursing scope of practice and guidelines. Additionally adverse event/product complaint reporting to pharma partners. This opportunity allows you to improve the health and well-being of others, while giving them a sense of security. If you are an RN and looking for a Telephonic role, this opportunity is for you! Read on to learn more. How you will make a difference: Take ownership of patient experience via telephone: Provide telephonic education that includes (but not limited to) disease and drug specific education to both patients and caregivers. Follow clinical protocols and work within the nursing scope of practice and guidelines while assessing and documenting clinical data and intervention. Be a coach to empower your patients to be at their best. Focus on the overall well-being of your patients. Collaborate with the patient’s treating physician to inform them of any new symptoms and health-related matters with an entire network of nurses on which you can learn. At Accredo, you are a part of an eco-system that will support you and advocate you. Grow alongside your peers in a patient-centered environment. Aid our clinical departments with new hire training and mentoring as well as conduct peer-to-peer quality documentation checks to provide feedback to management.

Adhere to principles stipulated by program-specific contractual agreements and company practices Build relationships with assigned patients throughout duration of program Provide patient-centric education regarding treatment and disease states for assigned products Manage caseload including scheduled maintenance and adherence, scheduled calls/interactions, updating program database per company protocols Deliver customized interactions based on patient’s needs Participate in program-specific customer meetings and training sessions Participate in program-specific orientation meetings and demonstrate clinical and systems competency on tests Complete and submit adverse event and product complaint reports to the pharmaceutical companies or FDA, following contract guidelines and internal practice standards Within the defined time limit, using internal protocols determines if the event meets reporting requirements to the manufacturer or the FDA. Once determined, report the event as outlined within the clinical tools. Responsible for accurate documentation of the event that adhere to contractual /FDA requirements. Respond to manufacturer and/or internal requests when an adverse clarification is required. Responsible for reporting any errors to the leadership team in a timely manner. Complete all applicable trainings on time and remain compliant. Perform special projects and other duties as it pertains to specific contract performance