RN Triage Specialist- Remote Part-Time

Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.

At COPA, the RN Triage Specialist role is built for pediatric nurses who thrive on clinical decision-making, work efficiently, and move with purpose. This position offers the opportunity to use advanced assessment skills to support infants, toddlers, children, and adolescents remotely. If you are someone who is confident, works with a sense of urgency, thinks clearly and acts decisively in high-volume situations, this role could be a great fit for you. For pediatric RNs who value autonomy, efficiency, and making a meaningful impact every day, this position offers a chance to combine speed, skill, and heart in service of children’s health.

Maintains an in-depth knowledge of principles, practices, standards, and techniques and demonstrates knowledge in accordance with COPA policies and procedures within pertinent laws and regulations in the following areas: Performs structured pediatric telephone triage using approved protocols, clinical pathways, and decision-support tools (e.g., Epic, ClearTriage) to assess symptoms, determine urgency, and recommend appropriate disposition. Applying sound clinical judgment to guide patient and caregiver conversations efficiently and safely within established triage standards. Documents, assessments, advice given, and patient/family responses clearly, accurately, and in a timely manner in the electronic health record. Provides concise, developmentally appropriate education, including safety-net instructions and return precautions, and supports patient self-management when appropriate. Maintains current knowledge of pediatric nursing practices, immunization schedules, medication safety, and evidence-based triage standards; adheres to COPA policies, procedures, and applicable regulatory and professional standards. Demonstrates effective time management and prioritization in a high-volume, acuity-driven environment; collaborates with clinical team and leadership and participates in orientation and training as assigned. Provides oversight and support for assigned in-basket tasks, ensuring timely review, prioritization, and resolution of messages while managing fluctuating volumes efficiently. May be asked to participate in the training program for all new hires. Performs other related work directed by immediate supervisor. Manage triage workload in accordance with safe, evidence-based practice and departmental standards. Follow internal operational guidelines related to triage workload expectations, recognizing that call volume and duration may vary based on patient age, acuity, complexity, and documentation requirements. Maintain high standards for quality of assessment, protocol adherence, accurate documentation, and patient safety. Participate in productivity monitoring and information sharing to support transparency and equitable workload distribution.