RPM Weekend RN Team Lead

TapestryHealth, based in Connecticut, is the leader in providing Chronic Care Management, Remote Patient Monitoring, and Primary Care services for Long Term Care and Post Acute facilities. The company leverages a suite of technology to create a 24/7 safety net around each resident, enabling proactive care.

The RN Team Lead of RPM serves as the primary point of contact for inquiries regarding the daily operations of the Notification Center which serves our patient population in the navigation, prevention, and management of their health through our RPM program to help prevent hospitalizations and reduce mortality rates. This role will be responsible for communicating effectively with team members and management to achieve project objectives as well as assisting in the onboarding of new team members and providing the necessary training. The team lead will communicate and collaborate with management on alerts received via remote technological devices leveraging dashboards/reports, assuring integrity and appropriateness of reporting elements, and clinical triaging of the findings per protocols established. The team lead will also assist the Supervisor and Clinical Manager with audits of staff members, assist with delegation of appropriate tasks and assist in the production of the daily assignment. This role is full-time 40 hours weekly and will include weekends.

Serve as initial point of contact for questions and serve as a subject matter expert to the team. Lead the onboarding process for new hires, ensuring a smooth integration into the team. Ensure protocols related to alerts are adhered to as established. Collaborate on refining and maintaining training materials to ensure clarity, accuracy, and consistency. Provide ongoing mentorship and support to foster individual confidence and team success. Partner with the other Team Lead’s to maintain consistent coverage and support when one is out. Identifies medical changes or abnormalities through monitoring for escalation and clinical review per protocol. Communicates with other Team Leads, Supervisor, and Manager regarding quality, system capacity, and resource requirements, facility and/or provider feedback (if applicable). When not onboarding, maintain approximately 50% of a regular assignment to stay actively engaged in daily workflows. Foster a supportive team culture that promotes open communication, mutual respect, and shared success. Adhere to all established policy/protocol of the department and workflow. Works with Tapestry IT and Data Scientists to resolve discrepancies with patient data information. Protects patient information and adheres to the standard of confidentiality. Contributes and participates in continuous quality improvement activities. All other duties as assigned.