SCA Nurse Advice Line RN - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As an SCA Nurse Advice Line RN, you will play a critical role in delivering high-quality, evidence-based care to Beneficiaries across the globe. Using advanced clinical decision support tools, you will provide real-time health education and symptom triage through phone, chat, and video platforms-helping individuals make informed decisions about their health when they need it most. This is a dynamic, fast-paced role ideal for nurses who thrive on variety, critical thinking, and meaningful patient interaction-all in a virtual environment. This position will work as part of a 24/7 Call Center line and we have full-time positions available. Training, regardless of schedule will be 40 hours per week for 4 weeks during regular daytime business hours, Monday - Friday. You'll enjoy the flexibility to work remotely from a compact state* as you take on some exciting challenges. Available shifts listed below and will either be a 5X8, 4X10 or 3X12 schedule. Shifts Available (noted in Central Time Zone). Day shift schedules: 5am - 1:30pm - Sun, Mon, Thurs, Fri, Sat 5:30am - 2pm - Sun, Mon, Tues, Wed, Thurs 6:30am-7pm - Sun, Mon, Sat 6:30am - 5pm - Sun, Thurs, Fri and Sat 9am - 7:30pm - Sun, Mon, Fri and Sat Evening shift schedules: 1:30pm - 12am - Sun, Wed, Fri, Sat 1:30pm - 12am - Mon, Tues, Fri, Sat 1:30pm - 12am - Mon, Thurs, Fri, Sat 2:30pm - 1am - Mon, Thurs, Fri, Sat 3:30pm - 12am - Sun, Mon, Thurs, Fri, Sat 3:30pm - 12am - Sun, Mon, Tues, Fri, Sat 3:30pm - 12am - Sun, Mon, Tues, Wed, Thurs 11am - 7:30pm - Sun, Mon, Tues, Wed, Thurs

Clinical Competence: Provide symptom triage and health education for patients of all ages using evidence-based protocols Assess a wide range of medical concerns and guide patients toward appropriate care Documentation and Care Delivery: Provide high-quality clinical services within scope of practice and in alignment with established team processes and protocols Conduct comprehensive assessments, including thorough health history collection Accurately document all interactions in a timely manner in accordance with policy Quality and Communication: Communicate effectively with beneficiaries to ensure clear understanding of care recommendations and health guidance Collaborate and communicate promptly with internal staff to support continuity of care Determine appropriate dispositions and deliver tailored health education Teamwork and Collaboration: Partner with leadership and teammates to meet performance and service expectations Support onboarding and development of new team members as a preceptor or mentor Participate in team meetings, training, and continuous improvement efforts You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.