Senior Clinical Admin RN - Emerging CARE - Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Be part of an exciting opportunity combining your entrepreneurial drive and passion to help others. This is a new program to build trusted relationships with members across the continuum of care as a registered nurse providing guidance and education as appropriate. The goal of this program is to provide a front line clinical resource to provide education and support of members about management of their health and well-being. This role is very customer service oriented and benefits from a nursing generalist background. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Acts as resource to members calling into a customer service setting addressing medical/health questions Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member Provide process and status on previously submitted prior authorizations or pre-determination requests Effectively refers and enrolls members to appropriate internal specialists and programs, based on member’s needs and eligibility Support and advocate for members and families in complicated medical situations Use good nursing judgement in a variety of scenarios real time Accurately documents member interaction across multiple databases, while on the call and appropriate follow all processes and procedures Educates members in healthcare decision making Takes lead role in setting direction and participating in or developing new program and initiatives to improve performance of new program Ability to collaborate with peers and managers to improve service model performance Assists with the development and implementation of departmental policies and procedures Enjoys working in a fast paced environment and must be able to adapt quickly to change while executing efficiently Candidate must be willing to work Monday – Friday 8:00 am – 5:00 pm You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.