Senior Clinical Program Manager (Registered Nurse) – Remote (Boston)

As a well-respected government contractor, we’re moving people forward by providing transformative technology services, digitally enabled customer experiences, and clinical health services that change lives. Our employees share an authentic desire to make vital services available to the public and support the mission of our customers. This is why we’re committed to creating the best employee experience possible— continuously improving our compensation offers, benefits, work environment, diversity, equity, and inclusion initiatives, and engagement events.

Maximus is hiring for the Senior Clinical Program Manager (Registered Nurse) for the MA EOHHS Program which provides essential clinical leadership to ensure the delivery of high‑quality, person‑centered assessments across Massachusetts. This role oversees a team of registered nurses conducting in‑person evaluations, ensuring all assessments meet organizational standards, regulatory requirements, and evidence‑based clinical guidelines. The Senior Clinical Program Manager is responsible for reviewing clinical documentation, coaching and developing nursing staff, and collaborating with interdisciplinary teams to enhance workflow efficiency and patient outcomes. The position monitors key quality and safety metrics, implements corrective actions when needed, supports hiring and onboarding of nursing staff, and serves as the primary clinical escalation point for complex cases. This leadership role is integral to maintaining clinical excellence and supporting the mission of the MA EOHHS program. ** This is a fully remote position; however, candidates must reside in the state of Massachusetts. About the Program: MA Executive Office of Health and Human Services Commonwealth of Massachusetts / MassHealth Office of Long-Term Services and Support (EOHHS). We provide education to providers, conduct in‑person assessments, and offer call center support for the state of Massachusetts.

Assists the leadership with the day-to-day running of the core functional areas to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as state and federal regulations. Analyzes daily, weekly, and monthly reports for performance measurement and efficiencies Participates with project and executive management to establish strategic plans, objectives, initiatives, and work plans Assists the leadership in efforts to facilitate a functional, motivated, and cohesive project team Directly supervises and manages key Project staff as determined by the leadership Works with Project and executive management to develop, monitor and revise performance goals and objectives for the project and staff. Monitors achievement of those goals Provides direction to team members and resolves problems in a timely and professional manner Assists in the creation and implementation of innovative methodologies, process improvements and corrective action plans to continually streamline and improve project operations, outcomes, and quality. Develops, modifies, and executes project policies, ensuring all project team members comply Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position Responsible for managing all aspects of contract expectations which include: financial review, client management and effective delivery of service level expectations. Performs other duties as may be assigned by Management