Senior Nurse Navigator - Remote

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

*This is a remote position covering the US. The Senior Nurse Navigator for the Thera Nurse Navigator Program serves as both a hands-on clinical navigator and a program leader responsible for overall program execution. This role ensures high‑quality patient education, engagement, and support while providing direct oversight, coaching, and quality assurance for the Nurse Navigator team. The Senior Nurse Navigator acts as a key partner to the Executive Director of Nursing Program Deployment, supporting strategic program objectives, driving operational excellence, and delivering consistent, compliant, patient‑centered services. This position is accountable for team performance reporting, quality control monitoring, and the professional growth and evaluation of the nursing team

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Program Leadership & Execution Oversee full operational execution of the Thera Nurse Navigator Program, ensuring alignment with program goals, compliance standards, and client expectations. Serve as a player‑coach by balancing direct patient support responsibilities with leadership duties for the broader team. Collaborate with internal stakeholders to optimize workflows, technology utilization, and patient experience enhancements. Patient Education & Engagement Deliver high‑quality patient education on therapy, disease state, expectations, and adherence support. Serve as a subject matter expert on patient engagement best practices and continuously elevate team capabilities in patient-centric communication. Monitor patient engagement metrics and implement strategies to improve outreach, education quality, and patient satisfaction. Engage in telephonic and virtual interactions with patients and healthcare providers to provide support, guidance, and disease-state education in accordance with brand policies and compliance guidelines. Team Leadership, Coaching & Development Provide coaching, guidance, and ongoing mentorship to Nurse Navigators to ensure adherence to program protocols, SOPs, and quality standards. Conduct annual performance reviews for the Nurse Navigator team, evaluating competencies, productivity, and professional development needs. Lead team huddles, training updates, and professional development initiatives. Serve as a point of escalation for calls requiring a higher degree of clinical expertise or discretion to resolve customer issues or complaints. Quality Control & Compliance Implement and oversee quality control monitoring processes to ensure compliant, accurate, and consistent program delivery. Partner with Quality Assurance and Compliance teams to maintain high standards of documentation, privacy adherence, and clinical accuracy. Continually evaluate the efficiency, productivity and accuracy of the clinical team and take initiative to improve efficiency, improve quality, and develop best practices Identify gaps in performance or process and initiate corrective action plans or training solutions as needed. Reporting & Metrics Management Prepare and deliver monthly team activity reports, including patient engagement metrics, operational performance, quality outcomes, and improvement opportunities. Utilize data insights to inform program improvements and support strategic decision‑making. Ensure timely escalation of risks, challenges, or compliance concerns to leadership with solutions. All other duties as assigned.