Job description
About Sevaro
Sevaro is redefining neurology care through cutting-edge technology, data, and AI-driven innovation. As a leading provider of tele-neurology services, we partner with hospitals nationwide to deliver immediate, expert stroke and neurological care.
We are a mission-driven, high-growth company leveraging automation, data intelligence, and emerging technologies to improve outcomes, expand access, and transform how care is delivered.
POSITION OVERVIEW
The Manager of Clinical Operations & Quality plays a critical role in supporting and optimizing Sevaro’s telehealth programs nationwide. Reporting to the Director of Clinical Operations & Quality, this individual will lead implementation initiatives, drive quality improvement efforts, and support the ongoing operational success of both new and existing hospital partners.
This role requires a highly organized, relationship-driven professional who thrives in a fast-paced healthcare environment and is passionate about improving stroke and neurological care delivery through innovation, collaboration, and operational excellence.
Responsibilities
- TELEHEALTH PROGRAM IMPLEMENTATIONS
• Lead and manage telehealth implementation projects from kickoff through go-live.
• Develop and maintain project plans, timelines, workflows, and implementation documentation.
• Coordinate communication between internal teams and hospital stakeholders to ensure successful execution.
• Manage multiple implementation projects simultaneously while meeting deadlines and operational goals.
• Coordinate onsite implementation and training visits with hospital partners as needed.
• Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable.
QUALITY IMPROVEMENT & CLINICAL OPERATIONS
• Monitor clinical quality metrics and maintain accurate, complete case documentation with timely clinician follow-up as needed.
• Identify and communicate operational issues to hospital partners in a timely manner.
• Review thrombolytic cases, identify process improvement opportunities, and initiate root cause analysis for performance outliers.
• Manage documentation requests from hospital partners and coordinate provider follow-up promptly.
• Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review.
• Collaborate regularly with physician leads regarding ongoing quality initiatives and operational concerns.
• Prepare and report stroke quality metrics by site, provider, and organizational trends on a recurring basis.
• Participate in hospital stroke committee meetings and educational sessions.
• Coordinate educational lectures, mock drills, and Sevaro training initiatives.
• Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines.
• Support pre-implementation meetings and onboarding activities for new hospital partners.
• Review stroke alert workflows, protocols, and order sets for quality improvement opportunities.
• Contribute to clinical accreditation maintenance by ensuring workflows, documentation, and quality processes meet applicable standards.
• Fulfill on-call responsibilities as assigned to ensure continuity of operational support.
CLINICIAN & HOSPITAL PARTNERSHIP MANAGEMENT
• Serve as a primary operational contact for Sevaro clinicians, addressing questions, concerns, and operational needs with appropriate escalation.
• Foster strong clinician relationships through responsive communication and operational support.
• Own the day-to-day operational relationship with hospital partners from implementation through ongoing program management.
• Coordinate onsite quality visits and service expansion initiatives.
• Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes.
• Provide educational resources and operational support to ensure successful program utilization.
Requirements
- • Active RN License required.
• Bachelor’s degree in Nursing, Healthcare Administration, or a related clinical field.
• Minimum 3+ years of experience in clinical operations or healthcare quality management, preferably within a stroke or neurology program.
• Minimum 2 years of demonstrated leadership or supervisory experience, with direct oversight of clinical or operational staff.
• Strong analytical, organizational, and communication skills with a proven ability to translate data into actionable improvement strategies.
• Ability to thrive in a fast-paced, fully remote work environment with a high degree of self-direction and professional accountability.
Preferred
• Master’s degree in Nursing, Healthcare Administration, or a related field.
• Experience with Joint Commission accreditation processes, including survey preparedness and gap analysis.
• Experience with clinical accreditation processes and quality standards.
• Familiarity with telehealth workflows, teleneurology programs, and clinical documentation standards.
• Project management experience, including leading cross-functional or multi-site initiatives.
• Comfort with emerging healthcare technologies, including collaborative platforms and data analytics tools.
WHAT WE OFFER
• Competitive compensation
• Medical, dental, and vision insurance
• Short-term disability coverage
• PTO and company-paid holidays
• Fully remote work environment
• Technology equipment provided
• Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide.
• Collaborative, mission-driven culture focused on patient outcomes and operational excellence
