Staff Nurse - L11 Pediatric Cancer Center Triage - (Hybrid/Remote)

At the University of Iowa, we prioritize the well-being and success of our faculty, staff, and students. As a leading Big Ten university and premier public research institution, we attract and retain talented individuals from a variety of backgrounds who make a global impact. With more than 30,000 students, we deliver a top-tier education across hundreds of areas of study while providing world-class health care services throughout the state. From the Iowa Writers' Workshop to our renowned medical center, we foster innovation and exploration. UI employees enjoy generous retirement benefits, exceptional health insurance plans, dental and voluntary vision coverage, university-paid life insurance, long-term disability, and optional additional life insurance. We also provide a free 24-hour support line, mental health and well-being resources, and access to UI Health Care experts and services. Eligible employees receive up to five weeks of paid vacation, nine paid holidays, and separate sick leave. Our commitment to well-being includes personal health assessments, confidential health coaches, and discounted recreation memberships. We also support continuous learning through college courses and on-demand training, fostering your professional growth. Iowa City, a top-10 college town, has excellent schools, world-class health care, and a vibrant community with over 100 restaurants, local shops, Big Ten athletics, and music venues. At the University of Iowa, you’ll discover support you can rely on, a community where you can flourish, and a belief that your contributions matter.

University of Iowa Health Care Department of Nursing is seeking an 80-100% Hybrid/Remote Phone Triage Staff Nurses to work in the L11 Pediatric Cancer Center. This role is approved for hybrid or remote work following the completion of a successful orientation period. May be required to come on site for ongoing education, training and orientation needs throughout employment. Sign-on incentive: Qualified candidates are eligible for a sign-on bonus up to $10,000 Summary: This position is primarily responsible in taking live calls for the Pediatric Cancer Center clinic patients; to provide over the phone assessment, and triage through an active listening and questioning process. Assess patients' nursing care needs, evaluate effectiveness of care provided, and integrate nursing theory and research into clinical practice. Provide leadership to members of the nursing team in order to maintain patient care standards. Percent of Time: 80-100% 32-40 hours a week Schedule: Monday-Friday, , 0800-1630. No Nights, no holidays, no weekends. This position is eligible for remote work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Salary: $61,183 minimum at 100% effort to commensurate. Salary will be based on years of experience and percent effort. Location: University Campus Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans.

Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed for patients. Verifies patient demographic information and accurately document phone encounters into electronic health record. Provide phone-based support for oncology patients managing treatment side effects, pain, medication concerns, and emotional distress. Collaborate closely with oncology physicians, nurse practitioners, and care teams to ensure continuity and quality of care. Serves as an escalation point for clinical patient issues and other team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Assist with scheduling appointments or referring patient to outside agencies for care, as appropriate. Incorporates scientific, behavioral and humanistic principles for application to clinical practice. Utilizes, adheres and supports departmental standards and practice guidelines. Applies nursing theory to the assessment, diagnosis, treatment, and evaluation of patient responses to health and illness. Assesses patient health care preferences and expectations. Maintains skills/competency related to special equipment, medications, and procedures common to the patient population of the unit/division. Uses evaluation data to revise and implement change. Assumes accountability for the provision of care for patients. Participates as a member of the health care team utilizing effective communication skills. Participates in the development of unit, division, department and hospital policies, procedures and protocols. Participates in the development and implementation of computer applications. Participates in the orientation of new nursing staff and the ongoing education of nursing personnel, as directed by the Nurse Manager or designee. Participates in formal and informal teaching with health care students. Functions as a patient advocate. Incorporates the principles of Service Leadership to ensure positive patient/customer relations. Maintains confidentiality. Practices within legal boundaries of the Nurse Practice Act. Evaluates and validates performance with Nurse Manager or designee and sets goals for work performance. Adheres to UI Health Care policies regarding personal conduct, including follows established leadership, remaining responsive to instruction and coaching from supervisors and meeting the standards of personal appearance, attendance and punctuality.