Supervisor, Care Management - LTSS

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. ***Remote role with field based travel. Preferred candidate may reside in either Muscatine County, Linn County or surrounding areas. ***

Position Purpose: Supervises the care coordination team that serves long-term care members to promote quality and efficacy of care management delivery. Supervises day-to-day escalations and care management issues related to members or providers. Monitors and reviews long-term care management required documentation to maintain and ensure compliance with federal and state regulations and contractual agreements Assigns caseloads and work assignments to long-term care management team based on state requirements, care management staff experience, and member needs Works with long-term care senior management on escalated and complex care cases, and provides guidance to junior team members to address member concerns Educates and provides resources for long-term care management team on key initiatives and member outreach to facilitate on-going communication between care management team, members, and providers Evaluates long-term care management team performance and provides feedback regarding performance, goals, and career milestones Provides coaching and guidance to long-term care management team to improve member and provider experience and facilitate delivery of high-quality care Assists with onboarding, hiring, and training long-term care management team members Leads and champions change within scope of responsibility Performs other duties as assigned Complies with all policies and standards