Supervisor RN Telephonic Triage Nurse Case Manager (Remote) 2025-1433

Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com Privacy | Sedgwick Terms and Conditions | Sedgwick

RN Telephonic Triage Nurse Case Manager Supervisor - Remote Nationwide Salary ($83,000- $87,000) depending on experience and qualifications. Are you interested in empowering and sustaining healthy, positive, and measurable differences in the health of individuals while leading a team? Does the thought of leading and motivating a team of exceptionally talented case managers inspire you? Do you thrive in shaping and organizing teams to provide high-quality care that affects individual lives? We believe it takes teamwork and organization to provide medical and care expertise to help those with acute conditions to live their best life, teamwork led by a highly skilled home-based RN Telephonic Triage Nurse Case Manager Supervisor. Your broad responsibilities will include providing supervision of daily operations team while providing medical case services of injured workers' cases. Ideal candidates will possess both a nursing leadership background that enables them to supervise, coach, and easily interact with nurse case managers, as well as a professional background that enables them to easily interact and establish deep professional relationships with team members. As an RN Telephonic Triage Nurse Case Manager Supervisor, you will collaborate with the Manager, RN Telephonic Nurse Case Manager and VP to ensure consistent delivery of case management services.

Work independently in your home office setting while supervising a team of case managers. Provide direct supervision to case managers in the assigned team in the application of corporate policies and procedures, case management protocols, timesheets, PTO, and expense review and approval. Uses experience and expertise in the Case Management process and coaches the staff on the RN - the patient-physician collaborative process of assessment, planning, implementation, coordination, monitoring, and evaluation to address patients holistically. Provide supplemental support and assistance to Case Managers during staff transition and/or spikes in assigned caseloads. Support the development and enhancement of corporate policies and protocols that relate to case management services. Conduct periodic reviews of designated cases for quality improvement, support implementation, and monitoring of quality improvement plans. Provide Customer Support in designated areas and assists regional CM in the delivery of customer support. Effectively counsel and coach employees on performance and behavioral improvements. Understand and appropriately apply employee disciplinary procedures.