Support on Standby Generalist-Part Time (Every Sat/Sun & Holidays)

LHC Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: https://bit.ly/LHCGBenefits

Provides non clinical support to inbound callers to agencies by accessing LHC system and applicable patient documentation. Works in coordination with clinical triage team, and other home office support teams. Has excellent communication skills written and verbally. First call resolution of patient concern if applicable by protocols and best practices. Ensures customer concerns are documented and addressed for communication with agencies. Primary job functions do require speaking on the phone with with patients, vendors and LHC Staff. This position will work every Saturday/Sunday & holidays. 10 or 12 hour shifts on Saturday & Sunday to total 20-24 hours per week.

Answer, triage and document inbound/outbound calls following protocols and best practices. Escalates appropriate requests to leader when a resolution is not identified by user. Work in conjunction with other Home Office support departments. Complete accurate and through documentation. Proficient knowledge of technical systems. Monitors communication systems throughout shift. Prioritizes incoming task according to patient needs. Meets minimum productivity requirements determined by Director. Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor Participates in department staff meetings and educational sessions. Other duties as assigned by leadership.