Telehealth Nurse Manager

Location: Remote  Reports To: Sr. Director of Virtual Care Systems (VCS)  FLSA Status: Exempt  Type: Full-Time  Position Summary The Telehealth Nurse Manager is responsible for the operational oversight and continuous improvement of the organization’s virtual care programs. This role ensures the delivery of high-quality, accessible, and patient-centered virtual care services across all platforms and specialties. The Telehealth Nurse Manager will collaborate with clinical, technical, and administrative teams to expand virtual care offerings, optimize workflows, and ensure regulatory compliance.

Strategic Leadership: Develop and execute process standardization aligned with organizational goals. Conduct needs and skill assessments to support program level operations. Identify opportunities for innovation and expansion in virtual care delivery. Monitor industry trends and emerging technologies to maintain a competitive edge. Program Management Oversee day-to-day operations of clinical services, ensuring efficiency and quality. Lead cross-functional teams to implement new care initiatives. Establish and track KPIs to measure program performance and clinical outcomes. Clinical Integration: Collaborated with clinical leaders to integrate virtual services into care pathways. Ensure clinical protocols and standards are upheld. Supports clinical training and engagement in best practices. Technology & Infrastructure: Partner with IT to ensure platform reliability, security, and optimal user experience. Evaluate and optimize software platforms and tools. Ensure interoperability with EHR and other digital health systems. Compliance & Quality: Ensure adherence to federal, state, and payer regulations related to telehealth. Maintain documentation and reporting for audits and accreditation. Lead quality improvement initiatives to enhance patient safety and satisfaction. Develops and maintains evidence-based based standard operating polices and procedures. Financial Oversight: Develop and manage budgets for telehealth programs. Analyze ROI and cost-effectiveness of virtual care services. Support billing & reimbursement optimization and payer engagement.