Telehealth Nurse Practitioner—Multi-State Licensed (SC or TN, Remote)

Locklab is a fast-growing telehealth platform providing evidence-based hair loss treatment through asynchronous care. We focus on safe, effective prescription treatments and high-quality patient support in a space often filled with misinformation. We’re expanding our clinical team and hiring a multi-state licensed Nurse Practitioner to conduct patient visits, manage clinical triage, and support patients throughout their treatment journey.

This is a hands-on clinical role with real ownership and patient impact. You will conduct telehealth patient visits on the Locklab platform, review patient intake information, assess clinical eligibility, triage side effects, respond to patient messages, and support patients via secure messaging and phone. A core part of this role is patient education. Hair loss treatment requires trust, clear communication, and realistic expectations. You’ll help patients understand why treatments work, what results look like over time, and how consistency impacts outcomes. Many patient interactions involve guiding, reassuring, and educating patients so they can make informed decisions about starting or continuing treatment. You’ll be expected to think critically about how patients respond to your communication and adapt your approach to improve outcomes over time. You’re comfortable delivering direct patient care in an asynchronous telehealth environment You enjoy educating patients, answering questions, and helping them feel confident moving forward with treatment You replay patient conversations in your head - not because you’re anxious, but because you want to understand what landed, what didn’t, and how to communicate more clearly next time. You’re licensed in at least 10 states and comfortable practicing via telehealth You believe patient outcomes are often determined by how well information is explained and framed Schedule & Coverage: Full-time, salaried position Defined coverage hours (may include evenings or weekends) Expected to manage patient visits and message queues during scheduled hours Compensation: Competitive salary based on experience and state coverage: 150K - 160k

Patient Visits & Clinical Care: Conduct asynchronous telehealth patient visits on the Locklab platform Review patient intake forms, medical history, and contraindications Assess clinical appropriateness of treatment per established protocols Document visits accurately, thoroughly, and compliantly Follow all state-specific scope-of-practice and telehealth regulations Clinical Triage & Messaging: Respond to patient messages related to symptoms, side effects, and medication questions Receive inbound calls from patients and place outbound calls when appropriate Respond to patient portal messages, create orders, and route to appropriate parties Triage clinical concerns and determine next steps Identify urgent or concerning symptoms and escalate per protocol Support refill-related clinical questions within scope Patient Support & Customer Experience: Respond to non-clinical issues (shipping, billing, account questions) Respond to general patient questions regarding treatment expectations and timeline Educate patients on hair loss mechanisms, treatment timelines, and expected outcomes to support informed treatment decisions Provide clear, calm, patient-appropriate education using approved guidance Act as a clinical resource for the customer support team when medical context is needed Reflect on patient interactions and continuously improve communication to better guide patients toward informed, better decisions Help ensure patients feel supported, informed, and safe throughout treatment Quality, Compliance, & Collaboration: Adhere to clinical protocols and documentation requirements Collaborate with physicians and clinical leadership on escalations Participate in quality assurance reviews and protocol improvements Help refine visit workflows, triage pathways, and patient messaging templates