Atrium Health

Telehealth Nurse (RN) - Atrium Health Wake Call Center FT

Posted on

November 18, 2025

Job Type

Full-Time

Role Type

Telehealth

License

RN

State License

North Carolina

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Company Description

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Job Description

The Telehealth Nurse is an experienced Registered Nurse who provides a wide range of nursing telehealth services. This position follows the American Academy of Ambulatory Care Nurses (AAACN) Telehealth Nursing Practice Standards. It requires critical thinking and operational knowledge of the nursing process to provide appropriate nursing clinical advice. This department utilizes a multidisciplinary team approach to successfully collaborate with patients, providers, and other teams. The department is operational 24 hours per day, 365 days per year, and requires scheduling flexibility to support departmental staffing. The position is primarily remote: Must be able to report on site within 1 hour. Department: 10002 Enterprise Corporate - Termed but Paid Status: Full time Benefits Eligible: Yes Hours Per Week: 32 Schedule Details/Additional Information: 32-hrs evening position, every other weekend, holiday rotation Pay Range $34.90 - $52.35

Requirements

EDUCATION/EXPERIENCE: Graduate of an accredited school of nursing for Registered Nurses with a minimum ofthree years ofvaried clinical experience preferred in telephone nurse triage, ambulatory settings, and inpatient medical-surgical inpatient units. LICENSURE, CERTIFICATION, and/or REGISTRATION:Current license to practice as a Registered Nurse (RN) in the State of applicable state and BCLS certification required unless CPR skill demonstration is medically contraindicated. Valid driver's license required. SKILLS/QUALIFICATIONS: Previous experience with nurse telephone triage or within a nursing call center preferred Excellent customer service skills Experience in multidisciplinary team collaboration Ability to perform telephone nursing patient assessments in an efficient manner using standardized nurse triage and departmental guidelines Excellent verbal and written communication skills Excellent organizational skills and the ability to work within a dynamic environment Basic computer skills with the ability to navigate multiple systems WORK ENVIRONMENT: On-site orientation required Primarily remote: In the event of technology failures while working remotely, must be able to report on site within one hour, and to report on site at the request of leadership. There is potential for the role to transition from remote to performing work duties from a designated work site. Requires the ability to successfully multi-task and to navigate competing priorities PHYSICAL REQUIREMENTS: Standing Walking Sitting Bending Reaching with arms Finger and hand dexterity Talking Hearing Seeing Lifting, carrying, pushing and or pulling: 20 lbs. maximum 50 lbs. maximum 100 lbs. maximum

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Responsibilities

Adheres to AHWFBH standards to promote a positive work environment through effective and professional communication skills, interpersonal relationships, and team building. Provides telehealth nursing services to diverse populations in the health system. Interactions and communication align with diversity and inclusion principles Engages patients with the goal of improving clinical outcomes and promoting patient/customer satisfaction. Advocates for patients and families. Communicates and collaborates with other individuals and providers within the health system. Demonstrates responsibility for professional and personal development.

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