Telehealth Triage Nurse-4 (PT/PRN)

Who/What we are looking for: Experience in Emergency Room, Inpatient Care, Case Management, Home Health, and/or Community Care Coordination services preferred Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills Decisiveness and attention to detail as well as proficiency with technology, including computers, software applications, phone systems, etc. Strong computer skills with proficiency in Microsoft Office software Attention to detail and the ability to handle multiple tasks simultaneously Telephone triage experience is preferred but not required. Proficient computer skills utilizing and navigating multiple applications at one time including Citrix, Outlook, MS Office, VPN, and basic computer problem-solving skills. EDUCATION (Required and/or Preferred): Graduate or US-accredited nursing program with an active unrestricted RN license in good standing in the state of current residence WORK EXPERIENCE/QUALIFICATIONS: Excellent customer service skills including professional phone voice, empathy, and active listening skills Excellent oral, written, and interpersonal communication skills. Clinical experience in and/or familiarity with the following areas is strongly recommended: Emergency Room, Inpatient Care, Case Management, Home Health, Managed Care, and/or Community Care, and Coordination services. Knowledge of the triage process Five to eight years of clinical experience is required Familiarity with call center tools and/or software, systems such as InContact, Genesys, Ayaya Knowledge of regulatory and accrediting standards relating to medical management and managed care Knowledge of medical terminology, claims processing, and Home Health regulations Knowledge of fiscal management and human resource management techniques CERTIFICATES AND LICENSES: Active, unrestricted RN licensure in the state where the candidate resides with the ability to obtain multi-state licensure is required Licensed under eNLC preferred (Compact license) May be required to obtain additional nursing licenses in other states as contractually required

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