Telehealth Triage RN | Nurse Advice Line

Infinit-O empowers finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise, innovative technology, and a commitment to process optimization. As a trusted partner, we navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth.

This role is built for working nurses who want to put their clinical skills to use on their days off — without picking up a second job that demands a second schedule. As a Telehealth Triage RN on our nurse advice line, you'll assess patient symptoms, provide evidence-based guidance, and support safe clinical decision-making — all from home, on your own time. There are no mandatory hours, no shift minimums, and no schedule commitments: you pick up available shift blocks when it works for you.

Conduct structured telephone and video triage assessments for patients presenting with a wide range of symptoms and concerns Apply evidence-based clinical protocols and decision-support tools to guide appropriate care pathways Advise patients on self-care, home management, or the appropriate level of care to seek (urgent care, ED, 911, etc.) Provide clear, accurate patient education tailored to each caller's situation and health literacy level Document all interactions thoroughly and accurately within the company's platform Escalate calls appropriately and efficiently when a patient requires emergency intervention Follow established escalation pathways and communicate with on-call clinical supervisors as needed Maintain patient confidentiality and adhere to HIPAA standards on every call Participate in required onboarding training and periodic protocol updates