Telemedicine RN - Team Lead

OpenLoop Health was founded with the vision to deliver healing anywhere. We do so by thoughtfully pairing leading clinicians (like you!) with innovative telehealth companies providing patient care in all 50 states. Our team of Clinician Advocates and full-service support staff are dedicated to helping you land the right virtual care positions aligned to your expertise, passions, and schedule. Consider OpenLoop your all-access pass to rewarding work, great pay, and the flexibility you’ve been looking for.

OpenLoop is looking for a full time Telemedicine Registered Nurse Team Lead (RN) to join our team remotely. In this role, you will be responsible for providing patient education and clinical support, ensuring optimal health outcomes, and working alongside the RN Team Leads and RN Manager for patient and operational success. Additionally, you will be responsible for supporting a team of 1099 RNs, completing quality assurance reviews, supporting training, and participating in process and resource development. About the Position This is an incredible opportunity to support RN operations in a fast-paced, innovative company that puts the patient at the center of everything we do. This role is for a clinical care professional who delivers nursing care using telemedicine modalities and provides support to the RN team. Registered nurses are members of an interdisciplinary care team working as staff clinicians with OpenLoop. You'll be at the forefront of healthcare delivery, providing vital support to patients over the phone. Your role will involve assessing patient needs, offering medical advice, coordinating care plans, ensuring optimal health outcomes, and providing an outstanding patient experience. In addition to providing direct patient care, this role will provide administrative and operational support for the RN Team in close partnership with the RN Manager. The RN Team Lead will be a resource for complex patient needs,assist with quality assurance, reporting and analytics, support training, and participate in other projects to ensure continuous improvement of RN Team operations. This position offers an opportunity to make a meaningful impact on patient satisfaction and quality of care while contributing to the continuous improvement of healthcare services. If you are a dedicated RN with a passion for patient advocacy, compassionate and patient centered communication, technology, fast-paced and innovative environments, and driving operational excellence, we encourage you to apply for this rewarding position.

Work alongside other members of the RN team to ensure the delivery of safe, effective, and compassionate care via telemedicine to patients across the country for a wide variety of conditions. Participate in ongoing training and professional development activities to stay updated on survey protocols, healthcare regulations, and best practices. Meet productivity targets and quality standards established by the organization. Serve as an escalation point for complex clinical support calls, technical, and operational concerns. Provides clinical leadership by directing, coordinating, and delegating patient care in an organized manner while allowing for flexibility as appropriate. Ability to effectively communicate expectations, motivate individuals, foster collaboration, and demonstrate a proven ability to foster a positive and engaged team dynamic. Responsible for continued assessment of quality, productivity, and performance improvement to promote excellence in patient support. Work alongside RN Manager and training partners to support training of RN team members on clinical protocol and operational process. Contribute to continuous improvement of team operations and patient experience. Other duties as assigned.