Telephone Triage Nurse

AssureCare is a privately held healthcare technology company that provides innovative care management solutions to commercial and health and human service providers. AssureCare’s flagship software platform, MedCompass, is used by healthcare providers throughout the United States to deliver end-to-end care management for millions of patients daily. MedCompass transforms healthcare management by automating processes and streamlining workflows, thus allowing care professionals to make better decisions that dramatically improve the quality of care and lower costs. AssureCare is considered an industry leader in developing, modular, seamless solutions designed to improve patient outcomes and reduce avoidable costs associated with population health management. AssureCare is a Vora Group company with headquarters in Cincinnati, OH. For more information, please visit https://www.assurecare.com/

Join the future of healthcare with CURIS Connect, where compassion meets innovation. As a Telephone Triage Nurse, you’ll play a vital role in delivering high-quality remote clinical care that makes a real difference in patients’ lives. You’ll be the reassuring voice on the other end of the line—assessing patient needs, refilling medications when appropriate, reviewing lab results, and providing clear, evidence-based guidance to help patients take the next best step in their care. This role combines the art of nursing with the power of technology, giving you the opportunity to make a meaningful impact from anywhere—while collaborating with an incredible team of healthcare professionals dedicated to accessible, patient-centered care.

Assess and Triage: Conduct comprehensive assessments of patients’ symptoms and concerns via phone using standardized protocols and clinical decision-support tools. Educate and Empower: Provide patients with evidence-based information, guidance, and emotional support to help them understand their conditions and next steps. Medication Management: Process medication refill requests when clinically appropriate, ensuring safe, accurate, and timely coordination with providers and pharmacies. Lab Result Review: Discuss lab results with patients, providing clear education, care recommendations, and follow-up instructions per provider direction. Collaborative Care: Work closely with providers and interdisciplinary team members to ensure continuity, coordination, and patient satisfaction. Emergency Judgment: Determine urgency of care and escalate appropriately when emergency or immediate attention is required. Documentation: Accurately document all patient interactions within the organization’s EHR in compliance with legal, regulatory, and organizational standards. Confidentiality: Uphold strict HIPAA compliance and maintain patient privacy at all times. Follow-Up and Outcomes: Conduct follow-up calls as needed to ensure resolution of patient concerns and reinforce care plans. Professional Growth: Stay up-to-date on best practices, participate in ongoing training, and contribute to a supportive, innovative clinical culture.