Telephone Triage RN - REMOTE, PRN

Responsible for providing over the phone assessment through active listening and questioning process, documenting phone encounters and providing hospice instruction based on established protocol. Coordinate patient care activities with patient, family, caregivers or hospice staff. Performs direct patient care home visits as assigned. This PRN position is to work from home after orientation. Due to technical support and meetings, this position is for candidates who live within an hour of Cleveland.

Responsible for effectively triaging and providing resolution to all hospice department telephone calls regarding active or referred patients. Accepts verbal telephone orders from physicians to add/change services being provided to active patients and processes accordingly in the system. Assesses patient needs, determines and initiates appropriate action or response to meet identified needs. Assesses physician needs, provides requested information and/or guidance or service as appropriate or forwards to the appropriate person on the management team. Initiates and independently completes appropriate follow-up activities, including appropriate communication with patient/caregiver, agency staff, physician (as applicable) and complete documentation of events and interventions. Communicates as applicable to field staff, office staff, and physicians. Assists, reviews, researches, and resolves active patient and referral complaints and records outcomes accordingly to meet regulatory compliance standards. Performs direct patient care home visits as assigned during periods of high volume, low staffing, or as patient needs indicate the need for increased staffing. When working in the field in the role of RN, Hospice: Performs accurate and complete admission assessments and reassessments within specified time frame. Assesses patient for safety risks, abuse and neglect. Assesses and documents patient’s pain using appropriate pain scale and manages patient’s pain. Prioritizes and documents patient problems based on assessed needs/problems in collaboration with patient, family and health care team. Plans delivery of patient care in collaboration with other disciplines to promote wellness and facilitate the discharge planning process. Delegates appropriate components of the care plan to other members of the disciplinary team. Provides supervision, assessment, planning and direct patient care to hospice patients in accordance with agency policies and procedures and the plan of care established by the interdisciplinary team. Administers medication and treatments safely and accurately with a focus on patient comfort. Coordinates care for managing a caseload of patients. Documents changes in patient condition and effectiveness and timeliness of care/interventions. Evaluates, updates and revises plan of care to facilitate achievement of expected outcomes. Assesses educational needs of patients, care givers and family considering cultural issues and other special challenges. Provides teaching and educational material to the patient and/or significant other concerning the following topics when applicable: diagnosis, diagnostic tests and procedures, safe and proper use of equipment, reason for and safe use of medication food/drug interactions, injury prevention, self-care and nutritional needs. Other duties as assigned.