Telephonic After Hours Nurse Care Manager (WEEKENDS)

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Available Hours: Shifts are on the weekend, Fri-Sun. Timeframe - Between 1:00pm-9:00pm EST. Bi-Weekly Minimum of 10 weekend hours. Monthly Required Hours: 20 weekend Hours We are actively recruiting for an After Hours Care Manager to join our rapidly growing Population Health team. The primary role of the Care Manager will be to provide our patients with on-demand telephone-based care management services through a 24/7 Nurse Advice Line (i.e. telephone triage). Care Managers will assess symptoms/concerns of callers to determine the urgency and type of care needed, refer to or schedule appointments with providers as appropriate, and give health information and advice to callers. The goal of the Nurse Advice Line is to reduce unnecessary visits to the clinic and emergency department, provide information for self-care and symptom management, and to coordinate care across the healthcare delivery system. Care Managers operate in a team-based model, acting as an extension of the primary care provider.

Handles inbound communications from patients who are seeking information about symptoms or care concerns Conduct outbound communications for follow-up and care coordination Consult and coordinate with internal and external team members to assess, plan, implement and evaluate patient care plans, make appropriate referrals, and provide follow-up Assist with finding appropriate providers, community resources, care solutions and coordinate priority appointments Record member data in Privia’s web-based medical record system and associated EMRs, or health portals. Research information online and in Privia’s internal knowledge databases Provide health information, coaching, and critical thinking skills to assist our members with medical and wellness related issues Other care management activities as needed (e.g. close “gaps in care,” complex care plans, etc.) Must comply with HIPAA rules and regulations