Telephonic Critical Support Nurse, PM Shift - Accredo - Remote

Accredo® Specialty Pharmacy goes beyond the prescription, it provides deeply personalized care for individuals living with chronic, complex, and rare conditions that require specialty medications. Our expert teams—organized into condition-specific Therapeutic Resource Centers® (TRCs)—offer 24/7 clinical support, copay coordination and proactive patient outreach. We collaborate with prescribers, employers, health plans and pharmaceutical manufacturers to ensure access to vital therapies and improve patient outcomes. As part of Evernorth Health Services and The Cigna Group, Accredo Specialty Pharmacy combines compassionate care with data-driven insights to help patients live healthier, fuller lives.

Telephonic Critical Support Nurse (RN) Remote, Work from Home, United States Schedule Information: Evening shifts available: Four 10-hour days (12:30pm to 11:00pm Central Time) Three 12-hour days (10:30am to 11:00pm Central Time) plus an additional 4-hour shift on a fourth day Days off will vary week-to-week Must be available to work occasional overnight shifts (1–2 weekdays per month, 2–4 weekends per year) Evening and overnight shifts include a shift differential All shifts include every third weekend and some holidays Position Overview: This role supports a busy 24/7 clinical call center, responding to a wide variety of incoming calls from patients, clinicians, referral sources, and hospitals. The team provides support for chronic therapies, including Home Infusion Therapy, and handles after-hour calls for all divisions of Accredo Health Group Specialty Pharmacies.

Triage incoming calls from patients, clinicians, hospitals, and other sources. Intervene to address life-threatening medication interruptions. Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error. Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support. Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians. Ensure timely provision of products and supplies. Contact appropriate personnel as needed and document transactions in patients’ electronic charts. Maintain up-to-date knowledge of all services, products, and resources provided by Accredo, incorporating new product and service information. Identify trends and needs within the scope of customer/client contact.