Telephonic Nurse Case Manager

At Capstone Care Services, our telephonic case management service is designed to achieve effective medical management and facilitate timely return-to-work outcomes in accordance with established guidelines. Our team of professionals is committed to delivering superior service, focusing on achieving optimal outcomes, providing strong advocacy, and ensuring client satisfaction.

Comprehensive Case Assessment- Conduct thorough assessments to identify the unique needs of injured workers and develop tailored action plans to support their recovery and return to work. Telephonic Support- Provide expert guidance, coordination, and support exclusively via phone to ensure appropriate and timely care delivery. Resource Coordination- Connect injured workers with the right resources, bridging gaps between services and support networks to facilitate recovery Licensed Professionals- Ensure all registered nurses hold a Compact License, maintaining compliance and professionalism. Administrative Efficiency- Provide administrative support for referral assignments with a 3-day turnaround time to ensure prompt service delivery. Caseload Oversight- Manage and oversee caseloads to meet 5-day memo and monthly reporting guidelines, ensuring accountability and timely communication Technology Expertise- Utilize multiple case management software products, including ICMS, to streamline processes and enhance efficiency. Timely Initial Contact- Ensure initial 3–4-point contact with injured workers within the specified timeframe to initiate case management promptly.