Telephonic Triage Nurse

At Gentiva, it is our privilege to offer compassionate care that’s close to home – and close to the heart. We are a close-knit family of industry-leading hospice, palliative, and home health providers, with more than 550 locations and thousands of clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally. We have two shifts available: Shift 1: Sun: 8pm-4:30am Tues: 5pm-9pm Thurs: 5pm-9pm Sat: 6pm-2:30am Shift 2: Sun: 10am - 6:30pm Tues: 5am-9am Wed: 4am-8am Sat: 10am-6:30pm About the Role: The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary.

Receive and respond to calls for assigned hospice service areas Prioritize urgent needs and assess callers’ symptoms to guide care decisions Assign on-call staff or provide treatment guidance per Plan of Care Provide education, emotional support, and continuity of care Collaborate with the interdisciplinary team to manage symptoms and avoid crises Document all calls accurately in electronic medical record systems Promote patient/family choices and quality of life at end of life Participate in Quality Assessment and Performance Improvement programs Maintain professional and compassionate communication with all stakeholders Provide triage coverage for multi-state/multi-agency network