TOC Case Manager III

Required Qualifications: Associate’s or Bachelor’s degree in Nursing 5+ years of clinical/acute care experience Required Certifications/Licensure: Current, unrestricted RN license in the state of residence Certified Case Manager (CCM) preferred, or ability and commitment to obtain within two years of hire required Preferred Qualifications: Experience working with vulnerable and complex populations in a clinical, home care or telephonic environment; direct case management experience strongly preferred Experience and at ease working with various populations: multiple age groups, ethnic and socioeconomic backgrounds, medical, surgical backgrounds and a generalized level of understanding across specialty care areas Experience managing multiple computer systems and tools including Microsoft Products and medical documentation platforms Skills and Abilities: Professional demeanor: Engaging, persistent and assertive. Empathetic, pragmatic, and prescriptive. General working knowledge of how various health care services link together (the health care continuum) Excels in communication with physicians and health care providers Excellent internal and external customer service skills Strong decision-making skills Ability to think creatively and be comfortable taking the lead in negotiating and accessing resources Ability to have positive impact on team by modeling and supporting change Understand, articulate and support the organization’s mission, vision, goals and strategy Work efficiently towards department benchmarks Excellent verbal and written skills and the ability to present in a group setting Ability to work positively in a fluid, ever-changing environment Ability to thrive in a fast-paced setting, make decisions under stress, and manage multiple complex issues on a daily basis

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