Triage Hotline Nurse

Guided by care and compassion, Compass Connections has been impacting and meeting the needs of the community’s most vulnerable children and families through residential care, community-based support, foster care, and adoption services. Leveraging more than a century of collective child welfare experience, Compass Connections, a Texas-based non-profit organization, is a national leader in connecting, strengthening, and transforming families from around the globe.

It's a great feeling to work for a company that does so much good for others around the world! Academic Req: Required – Registered nurse license, Bachelor of Science in Nursing Certifications: Good standing as a licensed Registered Nurse with the State of Texas Board of Nursing; current BLS certifications (PALS preferred), First aid, CPR, Emergency behavior intervention Work experience: Required – At least 5 years of experience as a RN; Preferred – pediatric nursing experience

Meet and maintain all federal and state regulatory guidelines and standards applicable to this position. Provide telehealth triage services to assess patient needs and evaluate symptoms. This includes answering patient inquiries, providing patient teaching, and determining the urgency and appropriate course of action. Conduct in-person and virtual assessments based on established protocols and accurately document medical findings. Gather, collect, and clarify patients’ current condition and past medical history. Effectively communicate with Medical Director as needed for reporting findings which are concerning for patient’s health and well-being. Communicate with RN Managers and other medical staff to devise individual plans of care and acts as a nurse support to other medical staff. Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency. Maintain confidentiality of health care records and information in keeping with HIPAA and Compass Connections confidentiality and Personally Identifiable Information (PII) protocol and procedures. Address other job duties as assigned or for unforeseen matters that require attention to maintain a fluid and fully functional program. Other Responsibilities: Plan, organize and, prioritize daily work using sound judgement. Monitor established health care plans for service population at the sites within the timeframe established by our State and Federal partners. Ensure accurate documentation in accordance with agency policies and procedures, regulatory requirements and standards, and program timeline requirements. Meet all program and federal partners’ documentation and processes requirements. Other duties as assigned.