Triage LPN [Full-Time]

At Sequence Health, we are passionate about improving the patient healthcare journey through innovative, high-touch care navigation and triage services. Since 2004, we’ve partnered with healthcare organizations nationwide to deliver measurable results through operational efficiency, patient engagement, and clinical support. Our culture is grounded in integrity, excellence, and compassion. We pride ourselves on attracting professionals who are detail-oriented, proactive, and driven by a shared mission to positively impact patients and their families.

We are seeking a dedicated and compassionate Licensed Practical Nurse (LPN) to join our nationally recognized triage team. This remote position offers the opportunity to deliver impactful, protocol-based support to patients while working in a collaborative, virtual care environment. As a Triage LPN, you will perform focused clinical assessments within your scope, provide non-emergent care guidance, and facilitate timely communication between patients and providers. You’ll play an essential role in care coordination—helping patients navigate next steps, follow-up needs, and provider communications with empathy and precision.

Conduct telephonic and secure message-based interactions with patients to gather clinical information and assess health concerns using approved protocols. Triage patient needs within the LPN scope of practice and escalate to a Registered Nurse or provider when clinical judgment or higher-level assessment is required. Educate patients on self-care, appointment scheduling, and follow-up instructions as directed by care pathways or provider guidance. Accurately document interactions and actions in the electronic medical record (EMR) in a timely and professional manner. Facilitate provider communication and assist with routing clinical questions, refills, and documentation needs (FMLA, ADA, STD/LTD). Contribute to quality outcomes and service excellence by collaborating across care teams and aligning with clinical best practices. Maintain compliance with HIPAA and company confidentiality standards while working in a remote setting. Any other duties nessessary to drive our values, fulfill our mission, and abide by our company values.