TRIAGE NURSE

Pella Regional Health Center is a private, non-profit provider of health care accredited by The Joint Commission. Since opening in 1960, Pella Regional has grown from a facility to care for the acutely ill to a system that includes the hospital, outpatient services and medical clinics. The hospital is operated as a Critical Access Hospital, staffing 25 acute-care beds. Pella Regional Health Center offers a wide range of quality health care services for every member of your family—through every phase of life. From newborns to seniors, we can accommodate your health care needs. Not only do we offer the latest in modern technology and medical procedures, we’re focused on providing compassionate care to our patients, residents and their families. We have clinics in six communities (Bussey, Sully, Knoxville, Pella, Ottumwa, Prairie City) and outpatient services like Hospice of Pella and Home Health Care that extend well beyond the walls of the hospital.

This position is primarily responsible in taking live calls for clinic patients; to provide over the phone assessment, and triage through an active listening and questioning process; documenting in real-time all patient phone encounters and providing home care instruction based on established protocol, scheduling appointments or referring to the providers for direction as appropriate. This position maintains responsibility for the patient medical record and documentation.