Triage Nurse - Part time (Shift 7:30a-1p Sat & Mon)

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Description (Shift: Sat/Mon- 7:30a-1pm) Bluebird Kids Health is seeking a dedicated and compassionate Triage Nurse to join our dynamic CARES Center team. The CARES Center serves as our enterprise access and remote care hub, delivering essential resources, education, and support to children and their families. As a Triage Nurse, you will play a critical role in ensuring families have timely access to appropriate care through telephonic triage services. Reporting to the Operations Manager, you will collaborate closely with our Practice Operations team to provide seamless care coordination and clinical support, ensuring exceptional healthcare delivery across our pediatric clinics. Your contributions will directly support our mission to provide exceptional care so every child can thrive.

Pediatric Telephone Triage: Provide telephonic triage services, offering clinical guidance or escalation to the appropriate level of care based on established protocols, ensuring timely and accurate access to care. Care Coordination: Respond to inbound inquiries, collaborate with providers, staff, and external care teams to manage patient appointments, provide patient education, and address clinical requests via the clinical inbox. Documentation: Maintain accurate, timely, and comprehensive documentation of all patient interactions in the electronic health record (EHR) system to ensure continuity of care and regulatory compliance. Clinical Support: Work in collaboration with providers to deliver clinical support during patient visits, including medication administration, point-of-care tests, office procedures, immunizations, and clinical intake. Compliance and Safety: Ensure adherence to internal policies, HIPAA regulations, and relevant local, state, and federal healthcare standards to guarantee a safe and compliant healthcare environment. Other Duties as Assigned