Triage Nurse-Remote

Family Allergy & Asthma is a multi-site allergy practice with over 70 offices in Arkansas, Kentucky, Indiana, Missouri, Ohio, Pennsylvania and Tennessee. Founded in 1979 by Drs. Stephen J. Pollard and James L. Sublett, Family Allergy and Asthma provides a full range of allergy, asthma and immunology services. It's never been easier to get relief from allergies or asthma. In 2020, Arkansas Allergy & Asthma Clinic, located in Little Rock, also became a division of Family Allergy & Asthma. Originally founded in 1930, this practice has 4 board-certified allergists seeing patients in two offices in the Little Rock area. In 2022, Allergy & Asthma Specialists, located in Philadelphia, also became a division of Family Allergy & Asthma. This practice has 10 board-certified allergists seeing patients in eight offices in the Philadelphia Metro area. In June 2022, Asthma & Allergy Associates of Florida, located in South Florida, also became a division of Family Allergy & Asthma. his practice has 19 board-certified allergists seeing patients in 16 offices in the Miami Metro area.

Job Title: Triage Nurse- Remote Employment Classification: Non-exempt, Hourly Status: Full Time Position Summary: The Triage Nurse is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of their manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides direct assistance during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values

Works with providers, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice Works with providers and nurses to assess the urgency of patient problems Assists the patient by acquiring the appropriate appointment, as needed Records and maintains complete and accurate records of patient and physician communications regarding medical care according to the standard medical record documentation requirements Retrieves messages from phone and electronic submissions in a timely manner and responds to patient needs according to medical priority Documents all incoming calls according to established department routine Responds appropriately within skill level and documented departmental policies, and when appropriate, seeks provider advice when responding to patients medical care Follows through in a timely manner on patients requests Submits electronically/faxes new prescriptions and refill prescriptions according to physician orders Records all prescription/refill information in the medical record according to established department routine Serves as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness Acquire pre-certs/prior authorizations for patient needs Provide test results Other tasks as delegated