Triage RN - Headache Medicine (California )

Haven is building the future of migraine care for the 40 million Americans who suffer from this debilitating neurological condition. Backed by Precursor Ventures and 1843 Capital, we're transforming how migraine is treated through an innovative combination of telemedicine, AI-enabled monitoring, and personalized care plans. Our early results are exceptional—our initial patient cohort is seeing a 70% improvement rate with days impacted by headache reduced by half.

As an early member of our Triage Nurse team, you will have a direct, meaningful impact on patients’ lives. Migraine is one of the most misunderstood and under-treated neurological conditions — only 8% of patients receive adequate care. You will help change that. You'll work closely with our founding team, including our Stanford-trained Chief Medical Officer, to deliver truly personalized headache care. This is a unique chance to bring high-quality, guideline-driven migraine management to patients nationwide and help build the clinical foundation of a fast-growing, mission-driven startup. If you’re energized by patient connection, evidence-based care, and building something that doesn’t widely exist today, you’ll thrive here. Location information: We are based in downtown San Francisco and value in-person collaboration. This is a remote-first role for candidates based in the Bay Area, with very occasional onsite collaboration at our San Francisco headquarters. We are looking for candidates located anywhere in California. Working Hours & Schedule: This role is shift-based and aligned with Haven’s clinical operating hours. Core coverage is typically Monday–Friday, 9:00 AM–5:00 PM (Pacific Time). Team members work remotely, with multiple shift options available based on patient needs and team coverage. As our patient population and clinical team expand, shift availability and coverage requirements may evolve over time. Flexibility across time zones may be required, particularly as we continue to grow and support patients across California and beyond.

Your primary focus will be guiding patients throughout their care journey — ensuring they have timely access to medications, clinical support, and care plan coordination. You’ll be an essential voice for patients, clinicians, and our broader care team. Key responsibilities include: Meeting response-time SLAs for patient questions and clinical concerns Conducting triage and escalation per established protocols Processing medication refills and prior authorizations Ensuring seamless coordination across the patient’s care plan Providing clear, concise clinical documentation Delivering empathetic, patient-centered communication at every step Remote Therapeutic Monitoring (RTM): Oversee patient RTM dashboards, review data, escalate clinical concerns to APPs/MDs, and conduct monthly RN check-ins to evaluate progress.