Triage RN, Access, Part-time, Days/Rotating (Remote - Must reside in IL, IN, IA, or WI)

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine.

THIS POSITION IS 20/HOURS PER WEEK. IT WILL BE FIVE 4 HOUR SHIFTS PER WEEK. ROTATING/DAY SHIFT HOURS: MONDAY-THURSDAY 5:00PM-9:00PM FRIDAY 4:00PM-8:00PM SATURDAY/SUNDAY 8:00AM-12:00PM or 4:00PM-8:00PM The Triage RN, Access reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Triage RN, Access provides clinically expert virtual triage service. In their role, the triage nurses serve as a liaison between the patient and their physician by assessing the presenting problem or chief complaint, utilizing targeted evidence based triage protocols to identify acuity and develop appropriate care advice and next-step recommendations.

Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts Patients First. Establish positive first impressions with patients and customers, establishing a role as patient advocate Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle. Incorporates critical thinking to develop, implement and update an individualized plan of care based on identified patient care and learning and needs Asks key questions to gain insight into the patient’s clinical condition and able to adjust approach as needed to get necessarily information Document all communications in the electronic medical record Schedules patient for visit with provider as appropriate based upon protocols Follows triage protocols in place for the department Assist in scheduling appointments for patients with providers within NM. Assist in orientation of new staff members. Assist in specific process improvement projects Participates in departmental quality improvement activities Uses effective service recovery skills to solve problems or service breakdowns when they occur