Triage RN On Call / After Hours - Remote (Toledo, Ohio local only)

It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The On Call/After Hours RN is responsible for responding to clinical and non-clinical situations after normal business hours during the evenings, nights, weekends, and holidays by providing skilled nursing assessment, interventions, and supportive care for hospice and home health patients and their families to meet the plan of care for each patient and deliver quality care, ensuring compliance in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

Care Management and Service Delivery - 85% Triages calls to hospice and home health agency from patients and caregivers. Ensures an accurate evaluation of patient needs and develops and implements a comprehensive care plan that addresses those needs. Follows current hospice and home health nursing professional standards of practice and agency approved protocols. Makes timely home/facility visits to provide, evaluate and/or change plan of care based on effective and timely triage assessment of patient and family needs. Communicates with other health care providers and families about changes in condition and patient needs. Demonstrates knowledge of pain management and symptom control, educates patient/family on physical, emotional and psychosocial aspects of care, disease process, symptom and pain management, and signs and symptoms of death. Provides for accurate administration and evaluation of medication, management of medication orders, and delivery of medication to patient in a timely manner. Completes hospice admission assessments, home health admission assessment (OASIS) and develops patient’s initial plan of care. Communicates response to triage and patient care information in a timely manner to hospice team and attends Hospice Interdisciplinary Group meetings. Communicates response to triage and patient care information to home health team in a timely manner. Commitment to excellent customer service for internal and external customers Informs Clinical Supervisors, Administrator and/or Executive Director of any high risk or critical issues in a timely manner. Quality and Compliance Management - 10% Documents patient and family care and necessary changes made in plan of care to provide current and accurate patient records through use of laptop computers and paper/chart documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations. Maintains knowledge of and compliance with requirements of regulatory agencies, accrediting bodies, third party payers, and HIPAA standards. Remains current in knowledge and practice of hospice and palliative care standards and regulations. Responsible for chart audits and compiling of quarterly measures. Operations Management and Administration - 3% Collaborates with the hospice team, home health team, and physicians to meet the comprehensive needs of patients and their caregivers and families. People Management and Development - 2% Supervises hospice aides, home health aides, coordinates other disciplines and directs patient caregivers/family members in carrying out necessary changes in patient’s plan of care based on assessment of needs and/or evaluation of effectiveness of plan of care. All other duties as assigned