Triage Specialist

We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

As a Triage Specialist you will efficiently assess and prioritizes incoming cases, ensuring urgent matters are addressed promptly and directing non-critical issues to the appropriate resources. They act as the first point of contact, providing quick, accurate evaluations and facilitating smooth workflow across departments or teams.

Review referrals to identify possible high dollar concerns and case management needs, upload case referrals for potential case management Create cases in a computer software program Accurate Stop Loss notification for potential high dollar claims Provide admin support to assigned nurses Monitor cases under high dollar case type; close cases in a timely manner when no further needs are identified Perform accurate data entry and maintain complete and detailed documentation of case information in the software computer systems Be able to meet productivity, quality, and turnaround time requirements on a daily, weekly, and monthly basis Ability to meet metrics monthly Regular and predictable attendance and punctuality