UM Policy Review Nurse - Utilisation Management

We’re not your average AI company - and we don’t want average teammates. Penguin Ai was founded by healthcare veterans who knew the system needed more than hype and half-baked algorithms. We built an AI platform that actually works in healthcare - across Prior Auth, HCC Coding, and all those soul-crushing workflows no one brags about. Our platform is fast to implement (think: 60 days), reduces administrative costs up to 40%, and makes payers look like heroes without writing a line of code. This is AI for the real world of healthcare. And just to put a fine point on it: powerhouses like Snowflake and AWS don't just partner with anyone. Their trust in our platform speaks volumes about our robust, scalable, and secure technology. Our audacious vision was first ignited by our CEO Fawad Butt, whose leadership as Chief Data Officer at both Optum and Kaiser Permanente gave him oversight of healthcare data representing nearly 75% of American lives. So, he didn't just see the problem; he lived it. Fawad understood that healthcare AI couldn't be a bandage - it had to be a purpose-built, battle-ready solution, meticulously crafted for the intricate, human-first world of medicine, not some hastily retrofitted industry software. So with Fawad, who else is steering this iceberg? A dream team boasting over 150 years of combined, hard-won healthcare experience! We're talking about heavy hitters like Kishore, Mark, Peter and Terry… who all bring different successes & expertise from AI & healthcare. These aren't just impressive resumes; they're the architects and masterminds behind a platform that doesn't just process data – it genuinely understands healthcare's pulse. We're growing faster than a penguin on a waterslide and we’re always on the hunt for customer-obsessed problem-solvers to help our clients unlock the full potential of their AI investments. This isn’t some futuristic sci-fi movie set, this is AI for the real, gritty, essential world of healthcare where speed & data matter.

You are the clinical source of truth for how Penguin Ai turns health plan UM and medical policy text into structured, machine‑readable logic. This is not chart review - you validate the AI’s decomposition of policies into discrete questions, answers, decision points, and data facts so our UM Agent Suite can act reliably and audibly at scale. Your judgment is the gateway between narrative policy and production logic.

Validate AI policy decompositions: Confirm that AI‑generated questions, answers, decision points, and data facts reflect the clinical intent, scope, inclusions/exclusions, and decision logic of source policies Surface clinical nuance: Identify comorbidities, contraindications, sequencing, timing windows, documentation thresholds, edge cases, ambiguous language, and latent assumptions the AI may miss Approve, edit, or reject: Take definitive clinical positions in PolicyVault™ and related tooling; rewrite items to be unambiguous and answerable from typical documentation Document durable rationale: Produce concise, audit‑grade explanations for every validation decision to support URAC/CMS transparency and payer audits Close the loop with product & engineering: Partner to convert recurring patterns into upstream fixes in prompting, taxonomy, and validation workflows Keep the source of truth current: Track updates to client policies, InterQual/MCG, CMS NCDs/LCDs, and specialty guidelines; ensure structured representations remain aligned Raise the clinical bar: Build playbooks, validation standards, and onboarding materials for future policy reviewers