UM Prior Authorization Nurse, RN (Work from Home)

We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all. We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

The Utilization Management (UM) Prior Authorization (PA) Nurse is a full-time role with NeueHealth, dedicated to promoting quality and cost-effective outcomes for the designated population. Working in collaboration with Medical Directors and the clinical team, the PA Nurse ensures members receive the appropriate benefit coverage for services requiring prior authorization. Responsibilities include reviewing prior authorizations for treatments, medications, procedures, and diagnostic tests to confirm alignment with contract requirements, coverage policies, and evidence-based medical necessity criteria. The PA Nurse also collects and analyzes utilization data and monitors the quality and appropriate use of services. This role demands clinical expertise, keen attention to detail, and strong communication skills to effectively engage with healthcare providers, patients, and health plans. The PA Nurse adheres to all standard operating procedures and organizational policies and consistently meets or exceeds established performance benchmarks.

Authorization and Review: Evaluate and process prior authorization requests for medical procedures, medications, and services based on clinical guidelines such as: Medicare criteria, Medicaid/Medi-Cal criteria, InterQual, MCG, or Health Plan specific guidelines. Utilize clinical knowledge to assess medical necessity and appropriateness of requested services. o Verify patient eligibility, benefits, and coverage details. Collaboration and Communication: Serve as a liaison between healthcare providers, patients, and health plans to facilitate the authorization process. Communicate authorization decisions to the requesting provider and/or patient in a timely manner. Provide detailed explanations of denials or alternative solutions when authorization is not granted. Collaborate with the Medical Directors as needed to ensure all information is considered prior to an adverse determination. When an adverse determination is rendered, collaborate with the Medical Director to ensure integrity of determination notices based on the quality standards for adverse determinations. Comply with federal, state, and health plan specific requirements related to member communication of adverse determinations to include preferred language, mandated readability standard, correct medical criteria is referenced and the appropriate appeal information is provided. Documentation and Compliance: Accurately document all authorization-related activities in the electronic medical record (EMR) or authorization management system. Ensure compliance with federal, state, and health plan specific regulations and guidelines. Maintain knowledge of evolving policy and clinical criteria. Quality Improvement: Identify trends or recurring issues in authorization denials and recommend process improvements. Participate in team meetings, training sessions, and audits to ensure high-quality performance.